Refund Policy
A LEGAL DISCLAIMER
At Wityliti Automation and Solutions Private Limited, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted for services or products purchased from us.
1. General Policy
Refunds are provided only under specific circumstances and are evaluated on a case-by-case basis. As a technology and service-based company, many of our offerings are digital, custom, or subscription-based, which may limit refund eligibility.
2. Eligibility for Refunds
A refund may be considered in the following situations:
1. Duplicate payment: If you have been charged more than once for the same service.
2. Service not delivered: If the agreed-upon service or product was not provided within the committed timeframe and no mutual resolution is possible.
3. Technical issues: If the delivered product is non-functional due to technical faults that cannot be resolved within a reasonable period.
4. Cancellation before project start: If a project or service is cancelled before any work has commenced and no resources have been allocated.
Refunds are not applicable in the following cases:
1. Change of mind after the service or product is delivered
2. Delays caused by client-side non-responsiveness
3. Partial usage of services or products
4. Custom-built or tailored solutions after approval
5. Subscription fees for the period already used
3. Requesting a Refund
To request a refund, please email connect@wityliti.io with the following details:
1. Your full name and contact information
2. Invoice or payment reference number
3. Reason for the refund request
4. Any supporting documents or screenshots (if applicable)
5. Our team will review your request and respond within 3–5 business days.
4. Refund Method
If approved, refunds will be issued through the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.
5. Service Cancellation
You may cancel a subscription or ongoing service by providing written notice at least [30 days] in advance (e.g., 7 or 30 days, depending on your terms). Refunds for cancellations are subject to the eligibility terms mentioned above.
6. Contact Us
If you have any questions about our Refund Policy, please contact: connect@wityliti.io